Shipping Policy - Olexia Creations

Last updated: 19 November 2025

Thank you for shopping at Olexia Creations. Below you will find all information regarding processing times, shipping methods, delivery timelines, and important notes for both Cyprus and international customers.

Order Processing time

 

  • All orders are processed within 1–3 working day.
  • All orders are dispatched within 1–3 working day.
  • Personalized/engraved items may require an additional 1 day, depending on complexity.


You will receive an email/SMS notification once your order has been shipped.

Shipping Within Cyprus

We ship all Cyprus orders through BoxNow Lockers.


Delivery Time

  • Estimated delivery time: 1–3 working days
  • You will receive a pickup code via SMS once your package is ready in your selected locker.

 

Shipping Cost

  • Standard shipping: €3.00
  • Free shipping on orders over €80.00

International Shipping

We currently ship to all EU countries via Cyprus Post / Registered Mail.

 

Estimated Delivery Time

  • 6–18 working days, depending on destination country.

 

Shipping Cost

  • Standard international shipping: €4.90 (calculated at checkout by destination)
  • Free shipping on orders over €80.00

Customs, Duties & Taxes

For orders shipped outside Cyprus:

  • Customers are responsible for any customs fees, import duties, or taxes charged by their country.
  • These fees are not included in our product or shipping prices.

Incorrect address or Failed Delivery

Please ensure your delivery details are correct.

 

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Additional charges from courier/postal services
  • Lost parcels due to wrong delivery information provided by the customer


If the parcel is returned to us, we can reship it after the customer covers the new shipping cost.

Damaged or Lost Packages

If your order is delayed, missing, or arrives damaged:

 

  • Contact us immediately at olexiacreations@gmail.com or +357 99225383.
  • We will assist with tracing the package or replacing the item (depending on the situation).

Local Pickup (Limassol only)

We offer pickup from our workshop in Limassol.

Pickup is available Monday–Saturday, by appointment.

Contact

If you have any questions regarding shipping, you can reach us:

 

📧 Email: olexiacreations@gmail.com

📞 Phone: +357 99225383

📍 Website: www.olexiacreations.com