Frequently Asked Questions
Find quick answers to our most common questions about engraving, shipping, personalization, and orders.
How long does personalization take?
1-2 business days.
Do you ship internationally?
Yes! We ship worldwide.
Which countries do you ship to?
We deliver to all European Countries, the UK, Canada, Australia and most international destinations.
**At the moment we do not ship to the USA due to shipping restrictions.
If your country is not available at checkout please contact us.
How much is international shipping?
Shipping rates are calculated at checkout based on your country and chosen shipping method.
How long does international delivery take?
Delivery times vary by region:
- Cyprus: 1-3 business days
- Europe: 5-10 business days
- UK: 7-12 business days
- Canada & Australia: 10-20 business days
Tracking is included for all destinations.
Do you accept returns from international customers?
Yes, but return shipping costs are the buyer's responsibility. Personalized items cannot be returned unless there is an error or damage.
Will I have to pay customs or import fees?
Some countries may apply customs, VAT or import taxes. These fees are not included in your order toasl and are the buyer's responsibility.
What can I engrave?
You can engrave names, initials, dates, symbols, coordinates, short messages and more. If you have something specific in mind, just write it in the personalization box.
Can I engrave in any language?
Yes! We can engrave in English, Greek, Swedish, Russian and many other languages - including accents and special characters.
How long can the engraving text be?
This depends on the product. Each item has a recommended character limit, but we can usually fit more by adjusting the layout. If your message is long, we will contact you with the best options.
Can you engrave handwritten messages or signatures?
Yes - handwritten notes, kids drawings, and signatures can be engraved if you upload a clear photo.
Will the engraving fade?
No. Our stainless steel engraving is permanent and will not fade, wash off, or disappear. Your jewelry stays engraved for life.
Beyond the ordinary
This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.